SIMPLEPAY – ONLINE PAYMENT SYSTEM
WHAT TO KNOW ABOUT SIMPLE PAYMENT SYSTEM
Simple Online Payment System is developed and operated by OTP Mobile Ltd. OTP Mobile
Ltd. is a member of OTP Group.
OTP Mobile Ltd. provides an extensive service portfolio for electronic and smart device based
trade. Its products run under the brand name Simple. Recently it provides two main services:
Simple Online Payment System: Customers using the service may choose the simple and
secure payment solutions of Simple for online purchases. In these cases, they may accomplish
payments in the accustomed way.
The payment process equals to the payment method in services offered by banks. During the
service, Simple transactions are watched in observance of the safety of the user, i.e. the card
holder, and help is provided in case of unexpected incidents.
Simple mobile application: Simple mobile application is an application of domestic
development adding several services to mobile purchase that make life easier. In this manner,
you may purchase parking ticket, road-toll vignette, cinema ticket, and may choose from
several further services in a single cell phone application. Download is free of charge; it may
be installed on smartphones and tablets using Android, iOS and Windows Phone platforms.
For further information, visit the homepage www.simple.hu.
Customer Service: +36 1 3666 611, firstname.lastname@example.org
The two Simple services work separately. In the following part you will find information on
the Simple Online Payment System and the online purchase.
WHAT ARE THE STEPS OF THE TRANSACTION?
1. By clicking on the “Payment” button, you get to the Simple payment page where you
may initiate the transaction by providing your bank card data.
2. After providing card data, please, verify the correctness of the data.
3. The processing of the transaction is initiated in the bank processing system.
4. You will get a notice on the result of the payment via e-mail, and you will be redirected
to the service provider’s page.
ACCEPTABLE CARD TYPES: MasterCard, Maestro, Visa, Visa Electron, American Express.
Attention! In case of Maestro and Visa Electron cards, the issuer bank defines the card’s
internet usability. If accepted by the bank, our system is capable of accepting it.
When paying online, after providing the required data for the order, customer gets from the
pre-payment page of the web store to the secure payment page of Simple, where card data
required for paying shall be provided. The merchant will not obtain information on the data
content of the Simple payment page, for it is an independent and protected page.
WHAT TO OBSERVE WHEN PAYING
When paying with bank card
Internet payment and conventional payment via a POS terminal for card holders are
free of charge.
Today one can pay also with by a Maestro bank card on the Internet. Inquire for details
at your card issuer bank.
Card companies protect the card holders’ interests, therefore if you pay by a card and
the merchant would not accomplish, you may lodge a complaint at your card issuer
bank, and would it be rightful, you would get your money back.
The 3-digit verification code in the signature panel (called CVC2 or CVV2) of the card
serves the identification of card holders (the 3-digit verification code may be found
after the card number or after its 4 last digits). Please, handle this code as carefully as
the PIN code!
Good advices on security
Security may be increased by requesting an SMS service from your bank, so you would
receive an instant notice on any change in the account.
Please, never reveal the 4-digit PIN code you use for withdrawing money or
purchasing even when purchasing online, and take special care not providing the card
number and the expiration date to unauthorised persons!
Always log out of the web page after purchasing and paying. This is especially
important in case of computers used by others too. For the sake of the protection of
data, purchasing from an own computer and avoiding Internet cafés and hot spots are
Please take special care when reconciling data in e-mail, since in Western Europe and
the United States unauthorised persons trying to evade data in e-mail is more and
Should anyone ask for data update (even merchants you have already bought from),
be aware, for these may be unauthorised persons acting on behalf of the merchant.
In these cases, please, contact the merchant in the usual manner in order to verify the
Even more suspicion may be considered when you receive a mail on a way too
favourable offer, an award game or the withdrawal of a never ordered product.
Card companies never appeal card holders via e-mail or on the phone! Should you
receive an e-mail or a phone call on behalf of card companies advising that the data
of your bank card are obtained by unauthorised persons, please, never provide your
data, and inform your card issuer immediately.
Purchase on the Internet
An advantage of purchasing on the web is the possibility to compare the prices of
similar products, thus you may simply and quickly choose the most auspicious offer.
Before the order – especially in case of the first order –, please, verify the information
concerning the web store (when it started to operate, how reliable the company is
considered, are compulsorily specified general accessibilities – like address, phone
number – displayed on the homepage.
Internet companies, in order to protect purchasers, include several features of
security in their web stores. Logos of security of big card companies presented on the
homepage (like the MasterCard SecureCode), or other encryptions (like SSL codes),
each imply that the Internet merchant has accomplished all necessary steps towards
a secure Internet purchasing.
Encryption of communication is represented by the “https” in the URL address, and
also the lock icon in the right lower corner or the key icon in the left lower corner,
clicking on which security certificates will appear.
After each purchase, save or print your order, its return receipt, the data provided for
payment, the product description of the ordered product.
It is recommended to study the terms of the contract of the webstore when ordering,
since should any quality issue arise, it is useful to know in case of the product or service
within what period of time you may submit a claim, with what conditions you may
cancel your order, and when and how you may get your money back.
Payment via wire transfer in Simplepay Online Payment System
In case of selecting this payment method the customer transfers the amount of
purchase directly to OTP Mobile Ltd.
Our system can only accept remittance in currency: HUF.
Operation of the service: the customer selects wire transfer payment option at the
merchant interface, then Simplepay sends a confirmation email to the customer
including the details of remittance. The customer settles the amount using their own
bank account managing e-banking interface. Simplepay promplty notifies the
merchant about the successful payment so that the merchant can fulfill the order.
SIMPLEPAY Data transmission Statement:
„By clicking the Redirect button the Customer accepts Gano Excel Netherlands B.V. (Address: Facility Point WTC Schiphol, Business & Conference Centre, Schipholboulevard 127 – A3, 1118 BG Schiphol, Hollandia) at ganoexcel.hu to provide the following personal data stored in its user database to OTP Mobile Ltd. (1093 Budapest, Közraktár utca 30-32.)
Provided data: family name, given name, country, phone number, e-mail address.
The purpose of data transmission: customer support for users, confirming transactions and fraudmonitoring for users defence.”